Customer Service

Our bags are hand crafted using genuine skins. As we use wild animal hides various marks and scars are to be expected. Also, each skin takes dye differently; therefore products may vary in color. Like all natural materials, humidity, rain, and sunlight can damage leather. Overexposure to sunlight can stain or alter the color of the leather.



We want you to be completely happy with your order. If for any reason you are not satisfied, Casa del Rio Collection gladly accepts returns of unworn, unwashed, undamaged or defective* merchandise for a refund, or company credit, of the purchase price (less a 5% restocking fee plus shipping). Refunds will be applied to the original form of payment. Items must be returned within 30 days of purchase. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. Returns should also be accompanied by the original receipt where possible. If the original receipt is unavailable, we'll issue a refund based on the current selling price.

*Defective merchandise does not include marks and scars naturally found on the wild hides and distressed leathers produced by Casa del Rio Collection, LLC.

Returns valid only for purchases made via or directly through Casa del Rio Collection, LLC. Items purchased through a third party retailer cannot be returned to Casa del Rio Collection, LLC.

Please be sure to securely pack and ensure your return. Casa del Rio Collection will not accept items that have been damaged in return transit.

Custom orders are final sale.

If you do not have the packing slip, please include the following information with your return:
• Your name and billing address.
• The name, address and zip code of the person who placed the order, if it was a gift.
• The original purchase price and approximate date of the purchase.
• The item number of the merchandise, if available.

Our return address is:

Casa del Rio Collection, LLC
2513 South Indian River Drive
Fort Pierce, FL 34950

Please allow 10 business days for the processing of your return.



Casa del Rio believes in the privacy of our consumers. We follow a strict privacy policy concerning information sent to us by our customers. This policy includes the following provisions:

• We will not sell or transfer your information to any third party without your consent.
• Access to consumer information is limited to Casa del Rio Collection, LLC and those acting under its direction for the specific purpose of marketing and selling our products and communicating to the consumer regarding issues concerning our company.
• Our mailing list will be limited to those who wish to receive information about our brand and programs.
• Any consumer may have his or her name and address removed from our mailing list by writing to us.

Casa del Rio Collection, LLC
2513 South Indian River Drive
Fort Pierce, FL 34950